HD41 Help Desk Specialist, Technical Certificate of Credit

Offered at the Griffin Campus and Henry Site

Program Entrance Term: Fall, Spring, Summer
Minimum Length of Program: 2 terms
Minimum Credit Hours for Graduation: 25

Program Description

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Admission Requirements

  • Submit completed application and application fee
  • Be at least 16 years of age
  • High school diploma or GED are NOT required
  • Meet assessment requirements

The following is a suggested path to complete this program in a timely manner. An individual’s path to completion may be different based on institutional and personal factors affecting his/her academic progress.

Note: While all courses are offered, they may vary by term and campus. See the program advisor for any questions.

Contact Us

Steve White, M.S., Program Coordinator/Department Chair

Email: Steven.White@sctech.edu          

Phone: (770) 467-6041   

Program Courses

First Term

COMP 1000Introduction to Computer Literacy

3

CIST 1001Computer Concepts

4

CIST 1122Hardware Installation and Maintenance

4

CIST Operating Systems Elective

3

Second Term

CIST 2130Desktop Support Concepts

3

CIST 1401Computer Networking Fundamentals

4

CIST 2451Introduction to Networks - CISCO

4

CIST Elective (4)

CIST Operating System Elective

Required

CIST 1130Operating Systems Concepts

3

CIST 2411Microsoft Client

4

CIST 2412Microsoft Server Installation and Maintenance

4

CIST 2431UNIX/Linux Introduction

4

CIST 2432UNIX/Linux Server

4

CIST Elective

Required

CIST 1130Operating Systems Concepts

3

CIST 1601Information Security Fund

3

CIST 2122A+ Preparation

3

CIST 2411Microsoft Client

4

CIST 2412Microsoft Server Installation and Maintenance

4

CIST 2431UNIX/Linux Introduction

4

CIST 2432UNIX/Linux Server

4

Pre-requisites

All pre-requisite courses must be completed with at least a C grade.

Course Expiration

To ensure that students graduate with current skills in computer information systems, all CIST courses must be taken five years prior to graduation. Courses older than five years must be retaken. Courses transferred from other colleges also follow the five year rule.