MKTG 1163 Computer Skills for Customer Service

Provides students with th fundamentals of computer skills used in a customer service environment.  Topics include: introduction to computer technology, introduction to the Windows environment, introduction to word processing, introduction to spreadsheets, introduction to databases and introduction to E-mail.

 

Credits

2

Prerequisite

MKTG 1162 - Customer Contact Skills

Corequisite

None

Lab Contact Hours

30

Lecture Contact Hours

15

Total Contact Hours

45