HD41 Help Desk Specialist, Technical Certificate of Credit
Offered at the Griffin Campus and Henry Site
| Program Entrance Term: |
Fall, Spring, Summer |
| Minimum Length of Program: |
2 terms |
| Minimum Credit Hours for Graduation: |
25 |
Program Description
The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.
Admission Requirements
- Submit completed application and application fee
- Be at least 16 years of age
- High school diploma or GED are NOT required
The following is a suggested path to complete this program in a timely manner. An individual’s path to completion may be different based on institutional and personal factors affecting his/her academic progress.
Note: While all courses are offered, they may vary by term and campus. See the program advisor for any questions.
Contact Us
Gordon Carns, MIT., Program Coordinator
Email: Gordon.Carns@sctech.edu
Phone: (770) 229-3242
Program Courses
First Term
| COMP 1000 | Introduction to Computer Literacy | 3 |
| CIST 1001 | Computer Concepts | 4 |
| CIST 1122 | Hardware Installation and Maintenance | 4 |
| CIST | Operating Systems Elective | 3 |
Second Term
| CIST 2130 | Desktop Support Concepts | 3 |
| CIST 1401 | Computer Networking Fundamentals | 4 |
| CIST 2451 | Introduction to Networks - CISCO | 4 |
| | CIST Elective (4) | |
CIST Operating System Elective
Required
CIST Elective
Required
Pre-requisites
All pre-requisite courses must be completed with at least a C grade.
Course Expiration
To ensure that students graduate with current skills in computer information systems, all CIST courses must be taken five years prior to graduation. Courses older than five years must be retaken. Courses transferred from other colleges also follow the five year rule.