HD41 Help Desk Specialist, Technical Certificate of Credit
Offered at the Griffin Campus and Henry Site
| Program Entrance Term: |
Fall, Spring, Summer |
| Minimum Length of Program: |
2 terms |
| Minimum Credit Hours for Graduation: |
25 |
Program Description
The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.
Admission Requirements
- Submit completed application and application fee
- Be at least 16 years of age
- High school diploma or GED are NOT required
The following is a suggested path to complete this program in a timely manner. An individual’s path to completion may be different based on institutional and personal factors affecting his/her academic progress.
Note: While all courses are offered, they may vary by term and campus. See the program advisor for any questions.
Contact Us
Gordon Carns, MIT., Program Coordinator
Email: Gordon.Carns@sctech.edu
Phone: (770) 229-3242
Program Courses
First Term
| COMP 1000 | Introduction to Computer Literacy | 3 |
| CIST 1001 | Computer Concepts | 4 |
| CIST 1122 | Hardware Installation and Maintenance | 4 |
CIST
| Operating Systems Elective | 3 |
Second Term
| CIST 2130 | Desktop Support Concepts | 4 |
| CIST 1401 | Computer Networking Fundamentals | 4 |
| CIST 2451 | Introduction to Networks - CISCO | 4 |
| CIST Elective (4) | |
CIST Operating System Elective
Required
CIST Elective
Required
Pre-requisites
All pre-requisite courses must be completed with at least a C grade.